Shipping policy

Shipping Policy

Last updated: 26 June 2026

At Ellor Vieri, we are committed to delivering your order as quickly and reliably as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive an email confirmation once your order has been placed, and a further notification once your order has been dispatched.

2. Estimated Delivery Times

Most orders are delivered within the following estimated timeframes:

Region	Estimated Delivery Time
United Kingdom	5 to 8 business days
Europe	5 to 8 business days
North America	5 to 8 business days
Asia	5 to 8 business days
Brazil	10 to 15 business days
Rest of the World	10 to 20 business days

These are estimated delivery times and apply to the majority of orders. Occasional delays may occur due to customs clearance, carrier circumstances, or other factors beyond our control.

If your order has not arrived within the estimated timeframe, please do not hesitate to contact our Customer Support Team — we will investigate your order and provide full assistance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email where available. You can use this tracking number to monitor the progress of your delivery.

Please note that tracking updates may take 24 to 48 hours to appear after dispatch.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking your local customs regulations before placing an order. Ellor Vieri is not responsible for any delays caused by customs clearance processes.

6. Delays

While the vast majority of orders arrive within the estimated delivery times, occasional delays may occur due to:

customs inspections;
carrier delays;
adverse weather conditions;
public holidays;
other circumstances beyond our control.

If your order is delayed, please contact us and we will do everything we can to assist you and resolve the situation promptly.

7. Lost or Missing Orders

If your order has not arrived and tracking information is unavailable or shows no movement for an extended period, please contact our Customer Support Team. We will investigate the matter and work to find the best resolution for you, which may include a replacement or a full refund where appropriate.

8. Incorrect Delivery Address

Please ensure your delivery address is entered correctly at checkout. Ellor Vieri cannot be held responsible for orders delayed or undelivered due to an incorrect address provided by the customer.

If you notice an error in your delivery address, please contact us immediately after placing your order and we will do our best to make the necessary correction before dispatch.

9. Contact Us

If you have any questions about your order or our Shipping Policy, our Customer Support Team is available to help.

Ellor Group Ltd
Company Number: SC890015
Trading as Ellor Vieri
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor, Linlithgow
West Lothian, United Kingdom EH49 7SF

Email: support@ellorvieri.com
Website: www.ellorvieri.com