Terms of Service

Terms of Service

Last updated: 26 June 2026

Welcome to Ellor Vieri, a trading name of Ellor Group Ltd (Company No. SC890015) ("Ellor Vieri", "we", "us", or "our"). By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Us

Ellor Vieri is operated by:

Ellor Group Ltd
Company Number: SC890015
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor, Linlithgow
West Lothian, United Kingdom EH49 7SF

Trading Name: Ellor Vieri
Email: support@ellorvieri.com
Website: www.ellorvieri.com

2. Acceptance of Terms

By accessing our website, browsing our products or placing an order, you confirm that you:

  • are at least 18 years of age;
  • have the legal capacity to enter into a binding contract;
  • agree to these Terms of Service in full;
  • agree to our Privacy Policy and Return & Refund Policy.

If you do not agree with any part of these Terms, you must discontinue use of our website immediately.

3. Products and Availability

We reserve the right to:

  • modify, discontinue or update any product at any time without notice;
  • limit the quantity of products available for purchase;
  • restrict sales to any person, region or jurisdiction at our discretion.

All product descriptions, images and prices are provided in good faith and are subject to change without notice. We do not warrant that product descriptions or other content on our website are accurate, complete or error-free.

4. Pricing and Payment

All prices are displayed in the currency applicable to your region at the time of purchase.

We accept the following payment methods:

  • Shopify Payments;
  • PayPal;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • Klarna;
  • and other payment methods available at checkout.

We reserve the right to cancel any order where a pricing error has occurred. In such cases, we will notify you promptly and issue a full refund if payment has already been taken.

All transactions are processed securely through our authorised payment providers. We do not store complete payment card details on our servers.

5. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase. A binding contract is only formed once we have confirmed your order by email and dispatched the item.

We reserve the right to refuse or cancel any order at our discretion, including where:

  • a product is out of stock or no longer available;
  • a pricing or product description error has been identified;
  • we are unable to verify payment or billing information;
  • we suspect fraudulent activity.

If we cancel your order after payment has been taken, we will issue a full refund within 14 days.

6. Shipping and Delivery

We ship to multiple countries worldwide. Delivery times and shipping costs vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to customs clearance, carrier issues, or circumstances beyond our control.

Risk of loss and title for purchased items pass to you upon delivery to the carrier. We are not responsible for delays or losses caused by third-party carriers after dispatch.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

We offer a 14-day return window for returns due to change of mind, and a 30-day return window for orders affected by issues that are the responsibility of Ellor Vieri, including damaged, defective or incorrect items. Full details are set out in our Return & Refund Policy, which forms part of these Terms of Service.

8. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, product descriptions and design, is the property of Ellor Group Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display or exploit any content from our website without our prior written permission.

9. Prohibited Use

When using our website, you agree not to:

  • violate any applicable laws or regulations;
  • infringe the intellectual property rights of Ellor Vieri or any third party;
  • transmit any harmful, offensive, fraudulent or unlawful content;
  • attempt to gain unauthorised access to our systems or data;
  • use our website for any commercial purpose without our prior written consent;
  • engage in any conduct that disrupts or interferes with the operation of our website.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Ellor Group Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Consumer Rights

If you are a consumer based in the United Kingdom or the European Economic Area, you may have statutory rights under applicable consumer protection legislation, including but not limited to:

  • the UK Consumer Rights Act 2015;
  • the UK Consumer Contracts Regulations 2013;
  • the EU Consumer Rights Directive.

Nothing in these Terms of Service affects your statutory rights as a consumer.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Scotland, United Kingdom.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Scotland, unless you are a consumer residing in another jurisdiction, in which case you may also have the right to bring proceedings in the courts of your country of residence.

13. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect upon publication on our website. Your continued use of our website following any changes constitutes your acceptance of the updated Terms.

We will update the "Last updated" date at the top of this page whenever changes are made.

15. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

16. Contact Us

For any questions regarding these Terms of Service, please contact us:

Ellor Group Ltd
Company Number: SC890015
Trading as Ellor Vieri
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor, Linlithgow
West Lothian, United Kingdom EH49 7SF

Email: support@ellorvieri.com
Website: www.ellorvieri.com

© Ellor Group Ltd (Company No. SC890015). All rights reserved.